Contact Us

Last updated: 17 September 2026

This inbox is read by people, not a ticket robot. Whatever it is — a parcel that has not turned up, a refund you would like to start, or a question about the product that this site does not answer — write and you will get a reply.

Three things that save a round trip

• Your order number, if the message is about an order.
• The email address you used at checkout — orders are looked up by it.
• A photograph, if anything arrived damaged or does not look right.

Where to start, by topic

What you need	Where to go
Where is my order?	Email us with the order number — also see the shipping policy
I want a refund	Email us inside 60 days — the steps are on the refund policy page
What is actually in it?	Read the Supplement Facts panel on your bottle; there is more on the ingredients section
How do I take it?	How AlkaPic works covers the daily serving
A charge I do not recognise	Email us — we will identify it and connect you to the retailer if the fix sits with them
Privacy or data request	Email us — see the privacy policy

What we genuinely cannot do

We cannot give medical advice, suggest a serving outside the label, or tell you whether AlkaPic is safe alongside a particular prescription. Those questions need someone who has your medical history in front of them. Saying so is not us dodging — it is the only responsible answer available to us.

Media and partnerships

Same address, with "Media" or "Partnership" in the subject line so it gets routed properly.